Tugboats at the dock on the Seacoast
  Industry News That You Can Use!     March 2010 Newsletter  
  In This Issue!  

NHTC Award Nominations Sought

   dot Meeting Etiquette
 dot Should You Ever Lie to Your Boss?
 dot With Online Ordering, Your Cashiers Can
    No Longer Cover For You
 dot Maybe You Can Change People, After All
 dot How To Drive Your Server Crazy
 dot 10 Easy Tweaks to Double Your Sales
 dot America's Retro Revival
 dot 8 Tips for Spring Cleaning Your Career
 dot Top Ways Not to be Annoying on Twitter
 dot Seven Keys to Building Customer Loyalty --
    and Company Profits
 dot Eight Things to Avoid During a Job Transition
   

Since 1981, the New Hampshire Travel Council has recognized and acknowledged those individuals and businesses in the travel and tourism industry who have shown dedication and excellence. Sponsored annually by the Travel Council, the awards program publicly recognizes and honors businesses and individuals for their significant impact on New Hampshire's travel and tourism industry. The NHTC invites you to nominate your co-worker or business. For an explanation of the awards and nomination process and link to a nomination form,, please click here.

1. Dick Hamilton Lifetime Achievement Award
2. Mildred Beach Travel Person of the Year Award
3. Media Award
4. Business Excellence Award
5. Advertising and Public Relations Award

6. Sustainable Business Award

To submit a nomination, please complete this form. All nominations must be received by Thursday, April 15, 2010. For further information, please email Maryanne Adams (madams@ccsnh.edu) or call her at 603-271-6963.

 
       
       
        
       
       
        
   

 

 
       
       
       
 Meeting Etiquette      


A day in the life of every businessperson is made up of a series of meetings and greetings.  Getting off on the wrong foot can make for a difficult recovery.  Save your energy for later, and use these simple strategies for a successful start.

     
        
       
       
 Should You Ever Lie to Your Boss?      
  Whether or not it's OK to lie to your boss, workers will do it anyway. Here are five common situations when workers are tempted to lie and whether or not they should tell the truth.      
        Silent Auction
     

Silent AuctionGoing once, going twice --- Ah yes, the friendly sounds of the famous silent and live auctions at the NH Governor’s Conference to be held May 6 and 7, 2010, at the Sheraton Harborside Hotel in historic Portsmouth, NH.   Your generous donations assist the council in providing the funds needed to attract nationally know expert industry speakers such as Dennis Snow.  This gives you the opportunity to explore the current trends to stay competitive in attracting new customers to New Hampshire.

We are asking that donations be in the form of a gift certificate (noting all restrictions). However, we would be pleased to display a brochure or (small size) photo to illustrate your product/service/location at the auction table. We will gladly accept all donations offered, but have found that certificates provide better security and ease for the winners in getting their prized auction items home!    Did you know these auctions are the Travel Council’s only fundraiser?

So help us “Celebrate NH.” Your generous donation will go directly to providing our industry the edge we need to attract guests to come and stay in our state! Do it right now by clicking this link to our donation form.

Submit your donation form by April 16th and your business and donation will be listed in the Conference Notebook.

Governor's Conference Logo
Save the Date - May 5 - 7, 2010
Register before April 9th & SAVE!

 

 With Online Ordering, Your Cashiers Can No Longer
 Cover for You

     
 

Your Cashiers can no longer cover for youRestaurant workers know the shortcuts around flaws in their eateries' ordering systems, knowledge consumers lack when they step into the world of online ordering, says blogger and IT expert for Focus Brands Todd Michaud. In this post, Michaud cautions chains to get it right before they get it out there.

     
        
       
       
       

 

      
       
  Maybe You Can Change People, After All      
  Persuading employees to make lasting changes in their behavior isn't easy. Here are some highlights from a new book that might make you more effective at it       
   

 

 
        
  How to Drive Your Server Crazy      
 

How to Drive Your Server CrazyMost restaurant guests likely don't set out to drive their servers crazy -- and yet it happens more often than most consumers would guess, according to this CNN report. In this story, servers detail a myriad of behaviors that drive them nuts, from lousy tipping to lying about food allergies.

     
       
        
   

 

 
       
       
  10 Easy Tweaks to Double Your Sales      
 

When it comes to selling, tiny changes can generate big results.  Here are ten “tweaks” to your day-to-day sales routine.  Each “tweak” has the potential to double, or even triple, the sales that you’re making on a regular basis.

     
       
       
  America's Retro Revival      
  America's Retro RevivalBars, restaurants and retail stores in cities across the country have switched gears from sleek modernity to comfort food, arcane cocktails and muttonchop-boasting bartenders. The retro trend is driven largely by urban males searching for a new image of masculinity, according to Travel & Leisure magazine, which ponders the new Guilded Age.      
       
        
       
       
        8 Tips for Spring Cleaning Your Career  
     

Ah, the arrival of spring: The sun is out, and it's time to get your act together. This is the one time of year when everybody's eager to improve their lives. Unfortunately, work life rarely gets the same attention as our “spring cleaning” at home. While your home might be in order, you won't feel completely refreshed if your work situation is a mess. Whether you have a job or you're looking for one, here are some tips to make the most of your spring cleaning.

 
  Seven Keys to Building Customer Loyalty --
  and Company Profits
     
     
 

A personal bond with customers lets your company escape the commodity pricing wars and provides you with a powerful new marketing arm: loyal customers who will promote and defend your company online and off--for free. Here are seven tips for getting the process started of building customer loyalty in a big way.

     
       
       
       
        Top Ways Not to be Annoying on Twitter  
  Eight Things to Avoid During a Job Transition    

TwitterFor businesses small and large, the goal of Twitter and other social media tools is to build relationships, not tear them down. To master the fine art of friending followers, here are five ways to not be annoying.

 
 

Eight Things to Avoid During a Job TransitionMany hospitality executives worked through the toughest year ever to find themselves no longer employed. The reality that one’s loyalty to a company and its goals does not always result in a rewarding situation must be faced.  If you find yourself in transition, here are eight actions to avoid.

     
       
       
       
       
         
     
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News That You Can Use! Now Archived

Just a reminder that past newsletters are now archived on www.nhtravelcouncil.com, both according to the month of publication, and also by subject: Behavior & Etiquette, Customer Service, Industry News, Legal Updates, Operations, Sales & Marketing, and Trends. If you’ve missed past issues, or just want to re-read an article, you can find them all on our website. And, as always, we welcome submissions that you think would be of interest to our industry. Thanks!

Susan Logan, Editor
News You Can Use!

 
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