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| | Industry News That You Can Use! |
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May 2010 Newsletter |
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NH Tourism Industry Honors Its Own
Congratulations to this year's Industry Award winners at the 34th Annual Governor's Conference on Tourism, held at the Sheraton Portsmouth May 5-7th. |
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| L-R: Scott Rice, Woodstock Inn & Brewery, winner of Dick Hamilton Lifetime Achievement Award; Mike Duprey, White Mountains Attractions Association, winner of Mildred Beach Travel Person of the Year Award; Alice DeSouza, Director of NH Division of Travel & Tourism Department; Kelley Bryer, Maplewood Technology, winner of the Marketing & Public Relations Award; Brad Lipe, Publisher of the Laker, winner of the Media Award; George Bald, Commission of NH Department of Resources & Economic Development; and Maryann Adams, Department Head, Travel & Tourism/Hotel Administration, NH Technical Institute. |
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"Since 1981, the New Hampshire Travel Council has recognized and acknowledged those individuals and businesses in the travel and tourism industry that have shown dedication and excellence,” according to Maryanne Adams, Travel Council Board member and Chair of the Awards’ Committee. “We are delighted to honor these individuals for their support of our industry.”
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Governor Lynch also attended the conference
and spent time visiting with participants. Here,
he
chats with Gary Armitage of The Balsams. |
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Keynote Speaker Dennis Snow is shown here
with Alice DeSouza, and Jan Barker, Customer Service Manager of the National Passport Center and Chair of this year’s Conference. Jan also is Chairman of the Board of Directors for the Travel Council. One busy lady! |
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Thanks to Ellen Chandler of Sparkle Media and Karl Stone of Ski NH for these photos! |
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FEATURE ARTICLE:
Making Cents of Wage and Hour Laws: Tips for Staying Out of Trouble with Labor Inspectors |
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In This Issue! |
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 How to Plan Your Next Selling Move
Decision-Making: The Lifeblood of Business
Do You Have Bad Gadget Manners?
5 Ways Small Business Can Use Tech to Save Money
Roasted Radishes: So Who Knew?
How to Sell to the Next Generation
Hotel Kids' Programs Increasingly Lavish, Educational
Co-workers Are Strange. Very, Very Strange
21 Creative Ways to Increase Your Facebook Fanbase
10 Examples of Shockingly-Excellent Customer Service |
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State and federal wage and hour laws apply to nearly every workplace regardless of size or type. These laws govern things such as hours of work, minimum wage, overtime, the timing of wage payments, deductions and withholdings from wages, pay periods, youth employment and other special wage and benefit provisions. The stakes for noncompliance with these wage laws are higher than ever before. Inspectors from the state and federal Departments of Labor are more active than ever before with inspections and the assessment of civil penalties and wage adjustment orders. That is, when they deem employers are not in compliance with these laws. While each audit or inspection, like each workplace issue, is unique, there are common wage and hour violations. Attorney Jim Reidy of Sheehan Phinney Bass and Green PA submitted to News You Can Use! this list of the Top Ten Federal and NH wage and hour violations, along with some guidance on how to avoid problems with Department of Labor inspectors. |
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| How to Plan Your Next Selling Move |
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 In every complex sales opportunity there are points where even a seasoned sales professional asks: “What do I do next?” And that question leads to yet other questions? Do I pitch to another stakeholder? Do I wait until I hear back? Do I send a reminder email? Do I send more information? Here are six key questions that, when answered, tell you exactly where you should be putting your selling energy:
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Hotel Kids' Programs Increasingly Lavish, Educational |
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 Kids' programs at hotels and resorts used to include supervised swimming, a Disney movie and not much else. The programs have evolved, particularly at high-end establishments, where they have become more lavish and much more educational. |
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| Decision-Making: The Lifeblood of Business |
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All business owners and leaders know that decision-making is what makes and breaks a business. We're often faced with what not-to-do, and that kind of effort takes up more brain power than worrying about what TO do. Read on. |
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Co-workers are strange. Very, very strange. |
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| Do You Have Bad Gadget Manners? |
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 When asked to share the most bizarre things they’ve seen their colleagues do, surveyed workers had some unique stories.
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 Hopefully you have enough self-control to keep your smart phone habits in check, but not everyone does. According to a new survey of chief information officers conducted by Robert Half Technology, you can expect to encounter five types of professionals who have no concept of gadget etiquette. Do you see yourself in any of these offenders?
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21 Creative Ways to Increase Your Facebook Fanbase |
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 If you build a Facebook Page, will fans come? This is the great hope for many businesses. However, fans do not magically appear from the Facebook mist. People must be lured to your page. Here are 21 ways to drive more fans to your Facebook fan/like page.
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| 5 Ways Small Business Can Use Tech to Save Money |
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It goes without saying that small business owners are always looking for ways to save money. And technology is a great way to do just that. Here are five easy ways small businesses can save money using technology |
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10 Examples of Shockingly-Excellent Customer Service |
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 Excellent customer service has kind of become a thing of the past. We consumers have grown accustomed to outsourced customer service departments and faceless, electronic "help."Here are a few recent examples of companies that have decided to put consumers first. |
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| Roasted Radishes: So Who Knew? |
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 Roasted radishes are all the rage in Big Apple eateries. Sometimes the most familiar ingredients are the ones with secret lives!
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| How to Sell to the Next Generation |
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For tips on how to sell to and service the most diverse, wired, impatient, skeptical, demanding, fun-loving customers in history, click here. |
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2010 Conference Handouts Now Online
For those of you who missed Dennis Snow’s energetic presentation in Portsmouth, or for those of you who want more information, click HERE for the handouts now available online.
Many thanks to the Conference Committee for once again providing such quality programming and for bringing in a national speaker of Mr. Snow’s caliber!
Just a reminder that past newsletters are now archived on www.nhtravelcouncil.com, both according to the month of publication, and also by subject: Behavior & Etiquette, Customer Service, Industry News, Legal Updates, Operations, Sales & Marketing, and Trends. If you’ve missed past issues, or just want to re-read an article, you can find them all on our website. And, as always, we welcome submissions that you think would be of interest to our industry. Thanks!
Susan Logan, Editor
News You Can Use!
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