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| | Industry News That You Can Use! |
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Winter 2010 Newsletter |
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In This Issue! | |
34th Annual Governor's Conference on Tourism |
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 Travel Gurus Predict Trends for 2010
Don't Do These 5 Things During the Downturn
What Do People Want At Work?
Retaining Star Performers in Trying Times
Available All the Time:
Etiquette for the Social Networking Age
Top Restaurant Trends for 2010
How Do You Sound on the Phone?
Hotel Guests Seek Out Free Breakfasts, Buffets
Reach Any Executive in 10 Easy Steps! |
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Save the Date:
The New Hampshire Travel Council will present its annual “Governor’s Conference on Tourism” May 6 & 7, at the Sheraton Harborside Hotel in historic Portsmouth.
The multi-day conference is New Hampshire’s largest and most important industry gathering for tourism professionals. From a keynote speech by veteran Disney executive Dennis Snow to an awards dinner where the Governor’s Annual Awards are presented, the event is a non-stop learning opportunity for NH tourism entrepreneurs, officials, professionals and service providers.
The conference opens on Thursday, May 6, with the presentation of the state’s official marketing campaign by the Division of Travel and Tourism Development (DTTD.) The opening day’s agenda features the address by Mr. Snow who worked his way up from the front lines at Disney to eventually launch the Disney Institute, the company division that teaches major corporations in customer service and has extended Disney’s influence outside of the tourism industry.
For more information on this year’s exciting program, please click here. |
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| Travel Gurus Predict Trends for 2010 |
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The travel gurus are reading their crystal balls for the new year, and here are some of their predictions. |
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| Don't Do These 5 Things During the Downturn |
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During this industry downturn, we all know that we have to contain costs and drive efficiency at the property level. Experienced operators have learned from previous slumps that avoiding certain temptations will help your performance versus your competitive set now and help set you up for success when the economy improves. While these may seem like basic measures, too many operators forget these five simple things that you should not do. |
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Available All the Time:
Etiquette for the Social Networking Age |
| What Do People Want At Work? |
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 Getting the very best (or most) from employees has become the holy grail of business. Millions of dollars are spent to determine how to achieve a state where workers function at high levels of productivity and, supposedly, satisfaction. Read on to find out what employees want - and how you can give it to them.
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 After a long day at the office, imagine logging onto Facebook to see what your friends have been up to, only to have your boss or colleague message you about an urgent work matter. Is it appropriate for your co-worker to reach out to you through a social networking forum? Was it wise to accept a colleague or higher-up as a ’friend’ to begin with? And - perhaps more importantly - is anyone ever really ’off duty?’ To learn more about etiquette issues around the new social media, especially the interactive type, click here.
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Retaining Star Performers in Trying Times |
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When the economy is slow and unemployment rates are high, it's easy to think your employees will happily stay put in their current jobs. But that's a dangerous assumption. Research shows that voluntary turnover rates increase as consumer confidence builds. This means, as a manager, you need to figure out ways to retain your top performers, even if your company is still in a slump |
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How Do You Sound on the Phone? |
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 Even though e-mail has become the preferred communication tool for many, there are still occasions where you need to use the telephone. Many people fall short of being effective in this area. Here are some ideas to help you make the most positive impressions with your phone calls.
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| Top Restaurant Trends for 2010 |
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What’s in store this year for restaurants? A service that tracks U.S. menu trend identified five predictions for 2010. The trends reflect a greater focus on high quality ingredients, classic flavor combinations and authentic, old-fashioned preparations to lure in diners. |
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Hotel Guests Seek Out Free Breakfasts, Buffets |
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 More guests are flocking to free hotel breakfasts and buffets, by-passing pricier restaurants, according to a research group that tracks the restaurant industry. Read on.
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| News That You Can Use! Now Archived |
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Just a reminder that past newsletters are now archived on www.nhtravelcouncil.com, both according to the month of publication, and also by subject: Behavior & Etiquette, Customer Service, Industry News, Legal Updates, Operations, Sales & Marketing, and Trends. If you’ve missed past issues, or just want to re-read an article, you can find them all on our website. And, as always, we welcome submissions that you think would be of interest to our industry. Thanks!
Susan Logan, Editor
News You Can Use!
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Reach ANY Executive in 10 Easy Steps! |
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Here’s an easy 10-step process to help you master this key selling skill. Each step explains the goal of the step, exactly what to do, a secret technique to help you out, and a short quote to give you some extra motivation. |
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Dear Members and Friends of the NH Travel Council:
The Travel Council is extremely excited to announce a new benefit to allow you better access to information that could have a direct impact on your business. Starting this week, we will be providing a weekly legislative update on bills in the NH Legislature affecting the tourism industry. Our goal is to provide this service as an educational and informational component to Travel Council membership. The Travel Council will not be advocating for or against any piece of legislation, but rather will provide a brief explanation of the bill, a direct link to the bill, the committee which will be making a determination of the future of the bill, and the current status. We strongly urge you to follow through the link to learn more about what bills may affect your business.
To add further benefit, the NH Travel Council will be conducting regional educational / training sessions in the next few months on how to advocate effectively. We also plan to hold a session on advocacy at the 2010 NH Travel Council’s Governor’s Conference on Travel and Tourism. (Save the Date: May 6 and 7 at the Sheraton Portsmouth Harborside Hotel!) You will learn how to become actively involved in or monitor a bill that could positively or adversely affect your business. As the industry becomes more involved in what is happening in Concord, our representatives will also gain a better perspective on the importance of our industry. As we all know, the more we speak in a collective voice, the louder our voice becomes – which is one of the best ways to facilitate change and make our industry stronger and more profitable.
We are thrilled be provide this service and welcome your feedback. Watch for our upcoming editions of the NH Travel Council’s “News You Can Use” for updates and locations / dates for the advocacy training sessions.
Jan Barker
Chair of the Board
NH Travel Council
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