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Search by Subject: You can also select a category of information and review the links to articles that have appeared in the newsletters. Information is organized by these subjects:
Behavior & Etiquette  Customer Service Industry News Legal Updates
Operations Sales & Marketing Trends Food & Beverage |
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| Click to view current issue of Industry News You Can Use |
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Customer Service:
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 21 Rules for Excellent Retail Customer Service (Summer, 2010)
10 Examples of Shockingly-Excellent Customer Service (May, 2010)
7 Ways to Deal with Brilliant People Who Are Pains in the Butt (April, 2010)
Seven Keys to Building Customer Loyalty -- and Company Profits (March, 2010)
How to S.A.V.E. Customer Service (September, 2009)
How Do You Make Your Customers Feel? (September, 2009)
Service on a Shoestring: Delivering Memorable Service
Without Breaking the Bank (May/June, 2009)
How to Deal with Difficult Restaurant Customers (May/June, 2009)
14 Ways to Keep the Loyalty in Tough Times (Feb, 2009)
Turn Angry Guests Into Your Biggest Fans (Jan, 2009)
Don't Let Wrong Words Get in the Way of Good Customer Experience (Dec, 2008)
Chilly Rooms Anger Conference & Event Attendees (Aug/Sep, 2008)
A Tip to Count On: Gratuities are Down (Jul, 2008)
Business Travelers Changing Behaviors in Current Economy (Jul, 2008)
Follow-up Calls That Turn Prospects Into Clients (Jan/Feb, 2008)
Are Customer Farewells Sabotaging Your Business? (Aug, 2007)
Destination Loyalty Drives Vacation Decisions (Aug, 2007) |
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Do You Have Some News? We welcome submissions that would be of statewide interest, or articles that you would like to share that address trends, forecasts, marketing tips, etc. that pertain to the various segments of our industry. If you have news that we can use, please send information for consideration to Susan Logan, Editor of this newsletter. |
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NH
Travel Council
PO Box 3935
Concord, NH 03302-3935
603-290-0839
info@nhtravelcouncil.com |
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